FAQs

How to I book a bike tour?

 

Please book online hereour booking system live is up to date. If you want to book as a group or have a specific requirement please contact us via phone, email.

What if it’s raining?

When it’s sunny, we ride! When it rains, we ride! However, we do ask that you dress appropriately for the weather. If it is a wet and cold day, please dress in something warm and dry. Pineapple Pedals will provide ponchos in the event of rain.

Do I need to book before hand?

Bookings are essential as Pineapple Pedals have a limited number of bikes and we don’t want you to miss out. You can book through our online booking system. It’s simple, easy and secure. No paper required, just an email confirmation.

What is provided?

Pineapple Pedals provides you with a bike from the PP Bike Gang. They all have their own names and personality, so if you want to ride a particular bike please let us know at the time of booking. Every bike also comes with a basket, to keep your personal items in whilst riding.

You must wear a helmet by law, which has an approved sticker that meets the Australian and New Zealand Standard (AS/NZS 2063). Lucky for you, Pineapple Pedals will provide you with a helmet that meets the standards. All helmets can be adjusted to ensure the perfect fit.

Every rider will receive a free stainless-steel water-bottle. So there is no need to bring water as you can fill up your new bottle along the way.

What should you bring?

  • Bring yourself, and be ready for some fun, laughter and good times.

  • Please wear closed-toe shoes ‘Safety First’ (No Jandals, Thongs, Flip Flops or Japanese Slippers).

  • Camera/Phone; we all want that one picture that is Instagram worthy or just something to create memories

  • Sunscreen (don’t stress if you forget, we will have your back).

  • Hats can be worn under your helmet or you can wear it around when we stop. (bring it just in case)’

  • Wear clothes (preferably comfortable ones and suitable for the weather.

Where do we meet?

Meet us at the Station, corner of Scott Street and Watt Street, you will see the PP Bike Gang waiting for your arrival.

 

What is your Cancellation Policy?

A full refund will be provided to any cancellations prior to 72 hours before your booked tour. No refunds will be offered to any cancellations within 72 hours of your booked tour.

We understand that life happens, and you may need to reschedule or change your booking. Pineapple Pedals are more than happy to work with you to change your booking to a more suitable time. However, we reserve the right to charge full price for new tour reservations if the original reservation is missed or skipped without any communication. This will be at the discretion of Pineapple Pedals.

Bookings of 10 or more guests require 7 days’ notice for cancellations or rescheduling.

I haven't ridden a bike in years. Is it easy?

Absolutely. We have put together a ride that is suitable for all skill levels and ages, from those who haven’t ridden years to those who ride regularly.  Allows you to get the exercise without thinking its a chore. We love meeting new people.  

What’s the age limit?

We cater for everyone 16 years and older.  All our bikes are a standard size with adjustable seat height. You are never too old to ride, it’s not a race.

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FAQ's and Terms and Conditions

ABN: 42 876 631 133 

©2019 by Pineapple Pedals.