Terms and Conditions
General Terms and Conditions
Pineapple Pedals wants you to enjoy your day and your safety is the upmost importance. Most of our tours will be conducted on shared pathways and at times we will cycle on the roads. Whilst on the roads we will need to obey NSW road rules.
If you feel like some light reading, please see links below;
Pineapple Pedals Tour Leader will provide a Safety Demo prior to commencing the tour.
We have carefully chosen helmets that are comfortable that can be easily adjusted to fit your head. The also meet the Australian and New Zealand Standard (AS/NZS 2063).
Upfront Payment is required.
Pineapple Pedals reserve the right to cancel or reschedule at any time.
The person renting our bikes and equipment will pay ($) all damages & incurred expenses to replace lost/stolen items.
To hire our bikes, you must be less than 130kg and have no pre-existing medical, fitness or physical limitations.
Covered in shoes are preferred.
Waiver of Liability
At the time of booking, each rider will need to read the terms and conditions. By ticking the box each rider acknowledges that recreational activities such as cycling on shared footpaths and road cycling involve significant risk of physical harm, including personal injury, permanent disability and/or even death. Such harm may result from your own actions, or the actions, and/or omissions of others.
I understand that the Activities may require physical exertion and it is my responsibility to make sure I am healthy enough to participate. I will use the recommended safety equipment and ask questions if I am unsure about how to properly or safely use equipment.
You accept all such risks and hereby waive the right to hold Pineapple Pedals accountable for any personal injury or death suffered by you in any way whatsoever caused by or arising from your participation on the bike tour.
Pineapple Pedals only collects information that relates to you about your billing address, email address, telephone number, as well as other information necessary to perform the transaction, such as the credit card information. We use the information to process your order and deliver the services you have purchased to you, only to confirm the validity of your order. We will use your email address to send you the order confirmation. We may use your email address to send you updates for new products or services.
We will not share any of your personal information with any third party, unless we are required to do so by law, or we have your express consent to do so. We are required by law to keep and obtain your details you have provided Pineapple Pedals for a minimum of 7 years.
Your information is stored in secure online cloud storage systems.
Passengers may be filmed/photographed during Pineapple Pedals Bike Tours. Pineapple Pedals reserves the right to reproduce such film/photos for the continued promotion of Pineapple Pedals Bike Tours only without notification, compensation or payment.
Online booking and credit card details are taken via the Rezdy and Stripe, your details are stored by these companies, but in some instances are owned by Pineapple Pedals.
A full refund will be provided to any cancellations prior to 72 hours before your booked tour. No refunds will be offered to any cancellations within 72 hours of your booked tour.
We understand that life happens, and you may need to reschedule or change your booking. Pineapple Pedals are more than happy to work with you to change your booking to a more suitable time. However, we reserve the right to charge full price for new tour reservations if the original reservation is missed or skipped without any communication. This will be at the discretion of Pineapple Pedals.
Group Bookings will require 7 days’ notice for cancellations or rescheduling.